About
Who We Are
We are a different kind of consulting firm. By uniquely combining strategic rigor with bold creativity, we drive growth for our clients. Success today requires a new mindset involving a customer-centric not a product-centric focus, an expansive view of opportunity, and a dynamic perspective on the future market environment.
The business services sector is exploiting opportunities driven by globalization, consolidation and new technology. New integrated offerings are forcing established players to develop scalable services that satisfy evolving regulatory and environmental standards. New technology platforms are also driving lower-cost models that are disruptive to incumbent businesses, but provide opportunities for new entrants and active players.
Our business services help clients take advantage of attractive opportunities, develop innovative business models and outperform their competitors. The sector is diverse, including professional services, education and training and outsourcing. Multinational organizations and specialist service providers need to analyze their critical performance drivers, evaluate contractual frameworks and continue to evolve service offering strategies that can provide a competitive advantage.
How We Help
Customer Insights
We help organizations develop the structures and tools needed to stay ahead of the changing customer landscape.
From generating real-time customer insights from complex data to establishing rapid-response marketing capabilities, our work accelerates growth.
Investments
We help principal investment companies identify and evaluate opportunities to deliver superior returns to their clients.
At M.K. Madden, we provide an array of capabilities to support investment decision making, backed by deep expertise across diverse industry type and sector.
Strategy
We combine industry understanding with deep technical expertise to enable clients to develop winning strategies.
With our support, these clients have been able to develop new service offerings for an increasingly energy-efficient world and maximize ROI from strategic investments.
Transformation
We assist organizations across the public, private and social sectors to create lasting change that matters to their clients.
We partner with our clients to transform their organizations in the ways that matter most to them. This requires embedding digital, analytics and design into core processes.
We seek out people and clients who challenge themselves to be exceptional.
We believe that bold steps define the future. That the ambition to lead requires the courage to adapt. And that doing the right thing is rarely easy, but always worth it.
Numbers Speak for Themselves
This is where aspiration meets innovation, candor fuels collaboration and impossible surrenders to teamwork. We champion the bold to achieve the extraordinary. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes.
Our clients’ needs are constantly changing, so we continually seek new and better ways to serve them. To do this, we are bringing new talent into the firm, acquiring new companies and developing new capabilities, for example, in design, analytics and digital.
We serve clients at every level of their organization, whether as a trusted advisor to top management or as a hands-on coach for front line employees.
We partner with clients to put recommendations into practice and work directly with them over the long-term, to help develop workforce skills, drive operational improvement and apply new working methods.
We work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries.
From Our Founder
Over the last 20 years, I’ve had the privilege of working with great people and great organizations whose passion for excellence was evident. As a business owner myself, I understand the unique needs of various types of business.
No matter the challenge, we focus on delivering practical and enduring results and equipping our clients to grow and lead.
Let my team help your organization position itself for the future. We look forward to working with you.